FAQ

FAQs

What areas does Internet Express cover?

We primarily serve the PCMC and Pune areas, including Bhosari, Dighi, Moshi, Chinchwad, Dhanore, Vishrantwadi, Dhanori, Indrayani Nagar, and surrounding localities.

What broadband speed options are available?

We offer a wide range of high-speed fiber plans starting from 20 Mbps, 100 Mbps, 200 Mbps, 300 Mbps to 400 Mbps, perfect for browsing, heavy streaming, and gaming.

Does Internet Express provide free installation?

Yes! We offer free installation on our long-term subscription plans (like 3-month, 6-month, or annual plans). For standard 1-month plans, a minimal installation fee may apply.

Do I get a free Wi-Fi router with a new connection?

Routers are generally not free and remain company property if provided under specific promotions. However, we frequently run great sign-up offers, so be sure to ask our team about current deals!

How long does it take to install a new connection?

We pride ourselves on blazing-fast service. Once your application is processed, our technicians typically complete the installation within just 2 to 4 hours!

Are there any OTT subscriptions included?

Absolutely! Plan like the 100 Mbps come bundled with premium OTT apps including Netflix, Zee5, SonyLIV, Disney+ Hotstar, and Prime Video.

Do you have any long-term discount offers?

Yes, we frequently run mega-saver promotions like the “Buy 3 Get 3” offer, where you pay for 3 months and get an extra 3 months of high-speed internet absolutely free! But its officially closed now.

What is the customer care number for Internet Express?

You can reach our 24/7 responsive customer support team directly at +91 9922230055 or drop an email to care@internetexpress.co.in.

Do the broadband plans come with unlimited data?

Yes, all our residential broadband plans feature truly unlimited data. You can surf, stream, and work without ever worrying about exhausting a data cap.

Is Internet Express reliable for Work From Home (WFH)?

Definitely. Our fiber-optic network is designed to ensure maximum uptime, stable speeds, and lag-free video calls, making it the perfect companion for remote work.

How can I apply for a new broadband connection?

It’s super easy! You can apply online through our website (internetexpress.co.in), call us at +91 9922230055, or visit our local offices in Chinchwad or Dighi.

What should I do if my internet stops working?

Don’t worry! Just give our customer care a quick call at +91 9922230055. Our local technical team is highly rated for resolving downtime issues rapidly.

Are there any hidden charges in the broadband plans?

No hidden surprises. The plan prices listed on our website just require an 18% GST addition. Any installation or hardware fees will be clearly explained before setup.

Is Internet Express good for online gaming?

Yes! Our fiber broadband provides a stable, low-ping connection that is ideal for competitive multiplayer gaming and heavy game downloads.

Do you provide leased lines for offices and businesses?

Yes, in addition to home Wi-Fi, we provide dedicated internet leased line (ILL) services tailored for commercial spaces, offices, and enterprises in Pune.

What documents are required for a new connection?

You will just need to provide standard KYC documents. This typically includes a valid Photo ID proof (like an Aadhaar card) and a local Address proof.

Can I shift my connection if I move to a new house?

Yes! If you are moving within our active network coverage areas in Pune/PCMC, we can relocate your connection. Just contact our support team to schedule the shift.

Can I upgrade my speed plan later?

Absolutely. If you buy new devices or simply want faster streaming speeds, you can easily upgrade your current plan at any time by contacting our billing team.

Who owns and operates Internet Express?

Internet Express is a premium broadband service provider and operates as a proud unit of Imperium Digital Networks Private Limited.

What is the refund or cancellation policy?

Plan subscription amounts and installation charges are non-refundable and non-transferable. You can review our full terms of service on our official website for more details.