Check before promising
No installation date is offered before the building has been surveyed. An address we cannot reach is told so straight away.
Internet Express · Pune + PCMCWe know the streets.
We know the streets.
And the Wi-Fi questions.
Internet Express is built close to home: real addresses, practical routes and people who are accountable to the neighbourhoods they serve.
The journey
-
2013 – 2018
Radhanagari CA-4
To around 3,000 connected homes
It began in one community, on foot, with a handful of connections and a customer list short enough to remember. Everything the company does now with a survey form started here as a conversation on a doorstep: which building, which floor, whose permission, and what happens when it breaks. Serving people who live on the same streets sets a standard that is hard to walk away from later.
2013Radhanagari CA-4Where the first line went in -
2018 – 2024
Trimbakeshwar Heights
From around 3,000 to around 7,000 connected homes
The second chapter is the one where a local operation has to become an organised one. More neighbourhoods, more buildings, more of the problems that only appear at scale: risers that are already full, societies that need a written plan before anyone drills, and evenings when everyone comes online at once. The answer was not to spread thinner but to build properly in a small number of areas.
Connected homes in this period were spread across the neighbourhoods served, not inside this building.
Trimbakeshwar Heights. -
2024 – present
KP Square, Chinchwad
11,000+ connected homes across 13 neighbourhoods
Today the work is the same work, organised better: check the building before promising a date, publish one price list, say plainly what is not yet known. The network underneath it has moved several generations since the first 256 Kbps line, and it is built with room above what the current plans use.
Eleven thousand homes is the number that matters to us, and it is worth saying what it is not. It is not a market we bought into. It is thirteen neighbourhoods, one street at a time, over thirteen years — most of them joining because a neighbour told them to. Nobody in this company gets to treat a connection as a number on a report, because the person on the other end of it shops at the same market.
The office is open to customers: Office No. 410, KP Square Business Park, Mohan Nagar, Chinchwad, Pune 411019. It is open Monday to Sunday, 9 am – 6 pm. Call before you come and the right person will be at the desk.
KP Square — the current Internet Express office.
Then, now and every evening in between
A line to the home is really a line to the moments that matter.
From the first connection in Radhanagari CA-4 to homes across Pune and PCMC, the work has always had the same purpose: make everyday life feel a little more possible. A call with family, a child’s class, a late shift, a match, a payment, a quiet evening together — each one deserves a connection that is looked after nearby.
See how the network reaches home ↗
Founder’s note
We kept the work close enough to care.
Internet Express began with a few connections in Radhanagari CA-4, not a grand plan drawn far away from the people it would serve.
In those first years, we learned the names of buildings before we learned the names of dashboards. We learned that a family does not experience an outage as a technical event. They experience a missed class, a paused shop payment, a difficult work call or a worried parent trying to reach someone they love.
That is still how we measure the work. Every new street needs a sensible route. Every society needs a clear conversation before the cable comes in. Every customer deserves a straight answer when something is possible, and the same honesty when it is not.
We know these streets because they are our streets too.
Tushar ThakurFounder, Internet ExpressSince 2013 · formerly Imperium Broadband
What the first years taught
Serving people you will see again
When the customer list is short enough to remember, a bad installation is not a ticket. It is a conversation at the shop the following week. That is an uncomfortable way to learn and a very effective one.
Three habits came out of it and survived the company getting bigger. Survey the building before offering a date. Explain the condition beside the offer rather than in a policy page nobody opens. Say plainly when something is not known, instead of filling the gap with something that sounds right.
Those are the rules the rest of this site is built on. Where a figure has not been confirmed, it is not printed. Where a photograph of a neighbourhood has not been supplied, the page says so. Where a landmark from an adjoining neighbourhood is used, it is captioned as that landmark rather than renamed.
Four things we hold to
One price list
The published plan prices apply in every neighbourhood. No area surcharge, and no better number for whoever negotiates hardest.
Conditions beside the offer
The router is ours and comes back on disconnection; work beyond a standard install is quoted first. Both are said on the plan page.
Say what is unknown
Where a figure or a photograph has not been confirmed, the page says so rather than filling the space.
The company
Who you are actually dealing with
Most broadband sites make you hunt for this. Here is the whole of it on one screen: the legal entity behind the brand, where we sit, which number reaches which team, and every figure we are prepared to print. If anything below is out of date, it is a mistake and we want to hear about it.
- Brand
- Internet Express
- Operated by
- CyLentrix Systems Pvt. Ltd. (formerly Imperium Digital Network Pvt. Ltd.)
- Formerly
- Imperium Broadband
- Operating since
- 2013
- Service area
- 13 neighbourhoods across Pune and Pimpri-Chinchwad
- New connections
- 9960068002
- Existing customers
- 9527573939
- sales@internetexpress.co.in
- Connected homes
- 11,000+ across the 13 neighbourhoods listed
- Visiting address
- Office No. 410, KP Square Business Park,
Mohan Nagar, Chinchwad, Pune 411019
Open Monday to Sunday, 9 am – 6 pm. Call ahead and the right person will be at the desk.
Where these numbers come from
Every number on this page is a doorway we have walked through. The 11,000+ is a count of homes connected to Internet Express today — families on a Sunday film night, students in the middle of an online exam, parents working late at the dining table. We round it down, never up, because we would rather understate the trust those homes have placed in us than inflate it.
Our area-page figures are counted the same way, street by street. The 3,000 and 7,000 milestones mark how far we had come by the end of each chapter — cable pulled through monsoon rain, societies wired floor by floor, neighbours recommending us to neighbours.
The 4.9 rating and review count are exactly what our Google profile shows on the date printed beside them. Our customers wrote those words, and we take every one to heart.
If anything here is out of date, it is our mistake, never our position. Write to sales@internetexpress.co.in and it will be corrected — the people who let us into their homes deserve the truth, told plainly.
— The Internet Express team, Pune & PCMC · since 2013
Built here. Grown here. Connected to every neighbourhood we serve.
Behind every Internet Express connection is a team of 80+ people and more than 240 km of local fibre running through the communities we call home.
These aren’t just numbers. They represent technicians working in the rain, NOC teams watching the network through the night, and hundreds of kilometres built so that when you need the internet most, someone local is already there.
Because for us, you’re not just another connection on a network. You’re our neighbour.
80+People on the team
240+ kmOf local fibre
11,000+Connected homes
13Neighbourhoods
Team size and network length are figures supplied by Internet Express and stated as rounded minimums, on the same basis as the connected-home counts.
Same terms in every neighbourhood
Same price list, same router conditions, same address check, whichever of the thirteen you are in.
No payment and nothing booked. If we cannot reach your building, you will be told that rather than given a date.