Installation policy
What a standard Internet Express installation includes, what counts as extra work, society permissions, and what happens if an installation cannot be completed.
What a standard installation includes
The cable run from the nearest feasible point to your premises, termination, the optical network terminal, the router, configuration, and a test before the engineer leaves. There is no separate installation charge on the home plans listed. Business connections are quoted per site and installation there is charged separately, at actual cost.
Feasibility before a date
No installation date is booked before the building has been checked. Where the building cannot be reached, you are told that rather than given a date. Where reaching it needs work beyond a standard run, that is described and agreed before scheduling.
Society permission
Many buildings require written permission from the committee before cabling in common areas. Where that applies we tell you at the feasibility stage and can provide the documentation the committee needs. Obtaining the permission itself is the resident's part.
Work beyond a standard run
Additional conduit, unusually long internal runs, core drilling or cabling through finished interiors is quoted separately and agreed in writing before work starts. Nothing chargeable happens without your agreement.
On the day
Someone over 18 should be present. The engineer will discuss where the router goes; placement materially affects Wi-Fi coverage, so it is worth a conversation rather than defaulting to the nearest socket.
If we cannot complete
If an installation cannot be completed for a reason on our side, it is rescheduled at the earliest available slot at no cost. If it cannot be completed at all, nothing is charged.
Version and review
Version 1.0, effective 13 September 2026, next review 13 March 2027. Where a clause above says a detail is being confirmed, that is because it is not yet settled; ask support and you will be told the current position rather than reading a number here that might be wrong.
Questions about this policy
Email sales@internetexpress.co.in, call 9527573939 for an existing connection or 9960068002 for a new one.