Fair usage policy
The home plans listed by Internet Express have no monthly data limit. Business tiers carry stated allowances, set out below. This policy sets out the narrow circumstances in which we would act, and what they are not.
There is no monthly data limit on the home plans
The five home plans listed on the plans page carry no volume threshold after which speed is reduced, and no separate day and night allowance.
Business tiers are different, and here is how
The business tiers are quoted per site and do carry stated limits, printed in full on the business page and repeated here so this policy does not contradict them. Basic: a 3,300 GB monthly fair-usage allowance, after which the service continues at 5 Mbps. SME: a 7,000 GB monthly allowance, after which the service continues at 5 Mbps, and streaming traffic is rate-limited at peak hours. Enterprise: no volume cap, with streaming traffic held to 20% of the line during business hours.
Those streaming limits are deliberate traffic management on the business tiers, applied so that a shared office line keeps working for the things a business is paying for. They are disclosed here rather than buried, they do not apply to any home plan, and we do not otherwise shape traffic by application, protocol or destination on any plan.
What this policy is for
Beyond the business allowances above, it describes network abuse, not heavy use. Downloading continuously, streaming across several screens all evening, running backups and uploading camera footage are ordinary use and are not covered by anything here.
What we would act on
Reselling the connection to others. Using it to attack, scan or flood other networks. Hosting material that is unlawful in India. Activity that materially degrades service for others nearby, such as a compromised device taking part in a botnet.
What we would do
Contact you first. In almost every case the cause is a compromised device or a misconfiguration and fixing it resolves the matter. Suspension is a last step and is preceded by notice except where an immediate risk requires otherwise.
What we do not do
We do not throttle by application, protocol or destination, and we do not slow a connection because it has moved a lot of data.
Speed
The plan speed is what we deliver to the router. Like any network, actual throughput at a given moment depends on the route, the far end and conditions outside our network, so this policy does not amount to a guarantee of throughput to any particular destination.
Version and review
Version 1.0, effective 13 September 2026, next review 13 March 2027. Where a clause above says a detail is being confirmed, that is because it is not yet settled; ask support and you will be told the current position rather than reading a number here that might be wrong.
Questions about this policy
Email sales@internetexpress.co.in, call 9527573939 for an existing connection or 9960068002 for a new one.