Terms of service
The terms on which Internet Express provides fibre broadband: the service, your obligations, billing, suspension, termination and liability.
The service
We provide a fibre broadband connection at the address on your account, at the plan speed you selected, with no monthly data limit on the plans listed. The stated speed is the speed delivered to the router. Speeds measured over Wi-Fi depend on your premises, your devices and where the router sits, and are not a measure of the service.
Feasibility comes first
An order is confirmed only after the specific building has been checked. Where a connection is not feasible, or needs work beyond a standard installation, you are told before any date is agreed.
Your obligations
Provide accurate KYC information. Allow reasonable access for installation and repair. Do not resell the connection, tamper with our equipment, or use the service unlawfully. Keep the router safe and return it on disconnection.
Billing
Plans are paid in advance for the period you select. Home plan prices are quoted inclusive of 18% GST; the tax component is shown separately on your invoice. Business plans are quoted per month before GST, and installation for business connections is charged separately at actual cost. Renewal amounts are notified before they fall due, and any change in price is notified in advance.
Suspension
We may suspend a connection for non-payment, for a breach of these terms, or where required by law. A connection suspended for non-payment is restored once payment clears. The exact holding period before a suspended line is released is being confirmed and will be stated here. Until then, ask support and you will be told the current position.
Termination
You may terminate at any time by notifying us; the refund and cancellation policy covers an unused period. We may terminate for a material breach, or where we can no longer deliver service to the address, in which case any unused period is refunded.
Interruptions
Fibre networks are affected by cable cuts, civic works, power failures and events outside anyone's control. Confirmed outage is credited under the downtime credit policy.
Liability
Our liability in connection with the service is limited to the amount you have paid for the affected period. We are not liable for indirect or consequential loss, including loss of business, arising from an interruption.
Governing law
These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts at Pune, Maharashtra.
Version and review
Version 1.0, effective 13 September 2026, next review 13 March 2027. Where a clause above says a detail is being confirmed, that is because it is not yet settled; ask support and you will be told the current position rather than reading a number here that might be wrong.
Questions about this policy
Email sales@internetexpress.co.in, call 9527573939 for an existing connection or 9960068002 for a new one.