The plan list
Five speeds with every price shown including GST. Knowing roughly which one you want makes the call shorter.
Three short steps, then you review it
Check fibre at your address
An area listing does not confirm every building. This is how the team finds out about yours.
What happens after you send it
- 1
A person reads it
Your details go to the team covering your area, with the society name and landmark you gave.
- 2
The building gets checked
Against what is in the ground near you and what the approach looks like. If the riser or a society permission is a factor, you hear about it now rather than later.
- 3
You get a yes or a no
A yes comes with what happens next. A no comes with the reason and the address is recorded.
Nothing is committed here
No payment is taken on this page and sending the message does not book an installation. Your details are used to check the address and call you back about the connection.
Prefer to talk? New connections 9960068002, or send the same details on WhatsApp.
Worth reading before the call
Your neighbourhood page
What the survey looks at in buildings like yours, and which pockets are listed.
How to choose a speed
A short guide based on device count and what uploads, rather than on the headline number.
Moving house?
Start the check before the boxes arrive
The useful time to find out whether a building can be connected is while you are still deciding, not on the day the van turns up. Send the new address and you will get a straight answer about that specific building.
Already a customer and moving inside the areas we list? The connection can move with you and the remaining period moves with it. Tell support about a week ahead.
Questions about availability
My area is listed. Does that mean my building is?
Not automatically. The area directory identifies neighbourhoods, adjoining pockets, roads and landmarks to help locate your address. It does not confirm service at every building. The team checks the fibre route, access and building permission for your specific premises.
Does this form send my enquiry?
Yes. When you press send, your details go straight to our team and you get a reference number on screen. If our server cannot be reached, the form says so and offers WhatsApp instead, so you are never left assuming it arrived.
What if you cannot reach my building?
You get told, with the reason, and the address is recorded. Where we extend next is decided from addresses people actually ask about.
Do I have to give my phone number?
For an address check, yes, because the answer is a conversation about your specific building. It is used for that and the callback.
My area is not in the list at all
Choose 'My area is not in this list' and a box appears for the name. Unlisted areas are recorded rather than discarded.